Effective Date: 4 September 2026
TrueTransit Mobility Pvt Ltd ("TrueTransit Mobility", "TrueTransit", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website and when you contact us or use our enquiry, booking, courier, transportation or logistics-related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.
Depending on how you interact with us, we may collect the following categories of information:
This may include:
When you visit our website, certain technical information may be automatically collected through hosting, security, analytics or other website technologies, where applicable.
This may include:
The exact information collected may depend on the technologies and services implemented on the website.
Where online payments are available, payments may be processed through a third-party payment gateway or payment service provider.
Payment credentials such as card details, banking credentials or other sensitive payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
Unless expressly stated otherwise, TrueTransit Mobility does not intentionally store complete payment-card information on its own systems.
We may use personal information for purposes including:
We will use personal information for legitimate business purposes and in accordance with applicable law.
We may share personal information where reasonably necessary to provide our services, operate our website or comply with legal obligations.
Depending on the circumstances, information may be shared with:
We do not intend to sell your personal information to third parties.
Where third-party service providers process information on our behalf, they may receive only the information reasonably necessary for the relevant service or purpose, subject to applicable contractual, security and legal requirements.
If you voluntarily contact us through WhatsApp, telephone, email or another communication channel, we may use the information provided through that channel to respond to your enquiry, provide customer support or facilitate a requested service.
Your use of third-party communication platforms may also be subject to the privacy policies and terms of those platforms.
Our website may use cookies or similar technologies where necessary to operate, secure, maintain and improve the website.
Depending on the technologies actually implemented on the website, cookies or similar technologies may be used for purposes such as:
We will not represent that a particular analytics, advertising or marketing service is being used unless that service is actually implemented on the website.
Where required by applicable law, we will provide appropriate information or obtain consent for non-essential cookies or similar technologies.
You may also be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect website functionality.
Our website may contain links to third-party websites, payment services, communication platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites or services.
When you access a third-party service, your information may be handled according to that third party's own privacy policy and terms. We recommend reviewing the relevant third party's privacy policy before providing personal information.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.
However, no website, electronic transmission, computer system or method of storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect information, we cannot guarantee absolute security of information transmitted to or stored by us.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal or operational requirements.
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Certain information may need to be retained where required for legitimate business purposes, legal compliance, dispute resolution, fraud prevention or other lawful purposes.
To exercise an applicable privacy right, contact us using the details provided below.
Our website and services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.
Some of our technology, payment, hosting, communication or logistics service providers may process information from locations outside the place where you are located.
Where personal information is transferred or processed across jurisdictions, we will take reasonable steps to do so in accordance with applicable law and appropriate contractual or organisational safeguards where required.
We may disclose personal information where we reasonably believe disclosure is necessary to:
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
When we make changes, the revised policy will be published on this page with an updated effective date.
We encourage you to review this page periodically for the latest version.
For privacy-related questions, requests or concerns, please contact:
TrueTransit Mobility Pvt Ltd
Email: hello@truetransitmobility.com
Last Updated: 4 September 2026
